Archived: Helping Hands Chelmsford Live In

Helping Hands Chelmsford Live In is a domiciliary care agency which supports adults in their own homes with live in care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 92 people were using the service, 90 of whom received the regulated activity of personal care.

People’s experience of using this service and what we found

Care plans were personalised and enabled staff to provide support in line with people’s wishes and expressed preferences.

Detailed risk assessments informed staff how to support people and minimise risk in their daily lives. Incidents and accidents were monitored and analysed, the outcomes of which were used as opportunities to learn and lessen the potential for re-occurrence.

Medicines were safely managed and effective infection control procedures were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in the planning and review of their care. People’s communication needs were met and information was provided in a manner they could understand.

The registered manager had oversight of the service through systems which enabled them to monitor the service, address concerns and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.