InHealth Reporting

This was the first inspection for InHealth Reporting. We rated it as requires improvement because:

• The service did not have enough staff to provide a safe service.
• The referring organisations did not always receive their reports within the agreed time frame.
• The mitigations in place regarding risk to the service were not always effective.
• Development of the service’s governance process was required to ensure they were safe and effective.

However,

• Staff had training in key skills, understood how to identify abuse, and managed safety well. Staff assessed risks, acted on them and kept good records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• The provider had systems to ensure reporting radiologists who provided services had appropriate equipment installed.
• Managers monitored the effectiveness of the service and made sure clinical staff were competent. There were escalation processes for unexpected and significant findings. Staff worked well together for the benefit of patients and had access to good information.
• Referring organisations could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. The service engaged well with their referring organisations and all staff were committed to improving services continually.