Sherwood Forest Residential and Nursing Home

Updated 20 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector.

Service and service type

Sherwood Forest Residential and Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. [Care home name] is a care home [with/without] nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spent time observing care and support in the communal areas of both units. We observed how staff interacted with people who used the service. We spoke with five people that were using the service and two relatives. We spent time with the registered manager and deputy manager during the inspection and spoke with two care staff, one of the activities coordinators and the cook. We looked at the care records for five people. We checked that the care they received matched the information in their records. We looked at a variety of records relating to the management of the service.

Updated 20 August 2022

About the service

Sherwood Forest Residential and Nursing Home provides nursing and personal care for up to 75 people aged 18 years and over. It has two units. Sherwood Suite provides nursing, palliative and residential care for people and Forest Suite provides care and support for people living with dementia. At the time of our inspection there were 56 people using the service.

People’s experience of using this service and what we found

Systems and processes were in place to help people receive safe care and be protected from abuse and harm. Trained nurses administered medicines safely and checks were made to ensure people received their medicines as prescribed. Staff were safely recruited and screened to ensure they were suitable to work in care. Staffing levels were monitored, and staff rotas were planned to help ensure people received safe care. Staff received training on how to protect people from abuse and knew the procedure to follow to report concerns. Risks were assessed and actions to reduce identified risks were followed by staff. Infection prevention and control practices were followed to help prevent infection transmission, including those from COVID-19.

People’s health and care needs were assessed, and care plans and risk assessments were kept under review. Staff completed training relevant to their job roles and new staff completed an induction programme. People were supported with their meals and drinks and their dietary preferences and choices were known and respected. Other health and social care professionals were involved in people’s care when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care that respected their privacy and promoted their dignity and independence. Care staff understood how to make people feel comfortable and took account of people’s different needs when providing care. People told us the staff were kind and friendly. People and their families were supported to be involved in their care and information on how to access advocacy services was available.

Staff understood the importance of supporting people to have as much choice and control as possible in their lives. People received personalised care that was responsive to their needs and they were supported to maintain relationships with family and friends. People’s communication needs were assessed and understood. Complaints and feedback processes were in place, should people wish to make a complaint or offer their feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

This service was registered with us on 06 October 2020 and this is the first rated inspection. The last rating for the service under the provider’s previous registration was good, published on 19 January 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.