361 The Ridge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. The provider used people’s feedback to improve care and reduce any barriers people might experience.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

SOFI demonstrates evidence of people's preferences and needs being met to create positive outcomes for them. We observed people having their preferences and goals recorded and supported. We saw that people were going out for the day to enjoy activities of their choosing. People were heard to be saying how much they were looking forward to their day and the things they enjoyed doing the most, such as the shops they wanted to visit and where they wanted to eat. People's views were gathered through regular keyworker meetings, house meetings, individual meetings, and satisfaction surveys. Staff ensured that if a person did not want to be involved in house meetings, they could do this independently with them. Feedback is was acted on by the managers and staff. The people satisfaction survey completed in March 2024 showed that people were “happy with their support, felt safe and that their wishes are heard.” A relative satisfaction survey had been completed in April 2024. One relative said, "My relative is looked after really well, her carers bring her to meet me for lunch which we both really enjoy." All relatives agreed the provider delivers support that enables their relative to live happy, healthy and meaningful lives, delivered by competent people, and treated with respect and dignity.

Staff received training in equality and diversity. Staff were patient and kind with people and promoted an inclusive, supportive environment.

The provider had systems and processes in place, including an easy read equality, diversity, and inclusion policy. The provider had a clear complaints policy and procedures. Information in a pictorial and easy read format was on display in the home about how people could raise a complaint. Records showed concerns or complaints were followed up and responded to, so that people were informed of the outcome. A suggestion box was available in the communal area to allow people and staff to give feedback on care and aspects of the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.