Glyn Domiciliary

Glyn Domiciliary is a domiciliary care service providing personal care to 6 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Glyn Domiciliary mainly provide personal care in 3 supported living locations and currently do not provide regulated activity to any people based in the community.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were central to the service provided by Glyn Domiciliary and were supported to lead fulfilling lives. People’s religious and cultural needs were recognised, and staff ensured needs in these areas were met. There was a strong focus on person-centred care and as staff knew people so well, people were supported effectively to make decisions and choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

We saw kind and caring interactions between people and staff, and they enjoyed friendly but professional relationships. People joining in activities during our inspection clearly enjoyed themselves and there was a happy, homely family atmosphere. The premises were homely, and people made decisions about the décor and furnishings.

Regular meetings with keyworkers ensured people’s ambitions and goals remained in focus reflecting their aspirations, and that care documentation was updated in a timely way.

Right Culture:

The ethos, values, attitudes and behaviours of management and care staff ensured people led confident, inclusive, and empowered lives. The registered manager advocated for both the people using the service and their staff team to ensure they were not marginalised. All staff working in this specialist Deaf service could use British Sign Language, (BSL), for most of them it was their first language. British Sign Language (BSL) is a sign language used in the United Kingdom and is the first or preferred language among the Deaf community in the UK.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for the service under the previous provider was good (published on 7 October 2017). The service was reregistered with us on 26 November 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and by our inspection schedule.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Glyn Domiciliary on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.