31 October 2022
During a routine inspection
About the service
Your Life Your Way is a domiciliary care service offering support to people within their own homes and also within supported living accommodation. They were supporting 76 people at the time of our inspection.
People’s experience of using this service and what we found:
Right Support:
People were supported by safely recruited regular staff who knew them well. Staff had the necessary skills and knowledge to meet their individual needs.
Risks to people's safety were assessed and monitored and people had personalised risk assessments in place.
Trained and competent staff supported people to manage their medicines. Medicine care plans held sufficient information to support staff to meet people's individual needs. There were medication reviews to help ensure the service operated in line with the best practice principles of STOMP (Stopping over medication of people with a learning disability, autism or both with psychotropic medicines).
People told us they were supported to participate in activities of their choice. People described the many activities they participated in including sports, theatre visits, shows, café outings, shopping, volunteering opportunities and holidays.
People were supported with their communication. Staff understood and supported people with their individual communication styles. Information was made available in accessible formats, such as, easy read and pictorial.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had a choice about their living environment and were able and encouraged to personalise their rooms. Comments from people included, "I really like my flat, I am enjoying living here" and "I feel safe in my flat. I have bought a Christmas tree and decorations today and am looking forward to decorating my flat for Christmas."
Right Care:
People described receiving kind and compassionate care by a consistent staff team. Staff respected people’s privacy and dignity.
Staff had access to appropriate personal protective equipment [PPE] and safe infection prevention and control processes were in place.
Staff understood how to protect people from poor care and abuse. They described actions they would take to keep people safe and were confident any concerns raised would be promptly acted upon.
People’s care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life. People and their relatives told us they had been involved in the development of their care plans.
People could take part in activities and pursue interests of their choice. The service gave people opportunities to try new activities that enhanced their lives. Comments from people included, "I love going to the café and I meet my friends there" and "I like doing lots of different activities every day."
Right Culture:
People and their relatives fully participated in the review of their care plans and the support they received.
Staff demonstrated a passion for wanting to make a positive difference to people’s lives.
Rating at last inspection
This service was registered with us on 7 October 2020, and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support, right care, right culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
We will continue to monitor information we receive about the service, which will help inform when we next inspect.