Updated 20 March 2023
Online Clinic (UK) Limited provides online consultations to patients, through online forms and a messaging system conducted within the patients online record, for a condition selected by the patient themselves. A GP will then review the request, may ask for further information and if appropriate, provide a private prescription to be dispensed by a pharmacy chose by the patient.
The service is located at:
Office 2 Wingate Business Exchange
64-66 Wingate Square
London
SW4 0AF
A registered manager is in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
The clinical GP team is led by a clinical lead who provides oversight of clinical practice. The service has 15 UK registered GPs who are registered with the GMC and work remotely. The GPs are of self-employed status working for the provider under a practising privileges agreement. At the headquarters there is a service manager, patient coordinator, administration and IT staff.
Online Clinic (UK) Limited are registered with the Care Quality Commission for the regulated activity of treatment of disease, disorder or injury.
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke to the Registered Manager and members of the management and administration team.
To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.