Chantry

About the service

Chantry is a care home providing accommodation and personal care for up to six adults with learning disabilities and/or a variety of associated health and support needs. People live in one large house built to meet people’s mobility needs.

People’s experience of using this service and what we found

Right Support

People and relatives told us staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests. People had staff that shared their interests, for example, one person spent time playing a specific online game, a staff member took time to learn about the game and was able to discuss in detail with the person which enhanced the person’s experience of the game.

The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment. This met their sensory and physical needs, while making it feel homely. One relative said, “It’s like a family home.”

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs with genuine regard for the person. One staff told us, “The people are absolutely amazing and the other staff so welcoming.” A relative said, “Care has been very good, [person] looks amazing, hair beautifully done, excellent.”

People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols could interact comfortably with staff and others involved in their care and support because staff had the necessary skills to understand them.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People and relatives told us they felt safe.

Right culture

Staff placed people’s wishes, needs and rights at the heart of everything they did. The registered manager and staff understand the importance of family to the people and make communication a priority. A relative said, “Communication from the registered manager and staff is excellent, they phone as soon as possible. Teething problems at first but very fast to get on it. Very pleased.”

The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views. One staff told us, “[Person] leads own support, tells us what they think and want and we try hard to get it just right for them.” People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 October 20 and this is the first inspection.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. This was a planned first inspection following registration with the Care Quality Commission (CQC).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.