We carried out a review of the data available to us about Onpoint Homecare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Onpoint Homecare Ltd, you can give feedback on this service.
Onpoint Homecare Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 28 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 26 people were receiving support with personal care.
People’s experience of using this service and what we found
People were supported by staff who understood risks to each person and how to support the person to manage those risks. Staff understood their responsibilities around the recording and reporting of safeguarding and were able to recognise signs of abuse. There were enough staff to support people and staff had been recruited safely. People received their medication as prescribed and staff had received training and competency checks to ensure medicines were given safely. Staff kept up to date with government guidance around infection prevention and control practices and staff wore personal protective equipment (PPE) when supporting people.
Staff had assessed people's needs in line with standards, guidance and the law. People's care plans gave staff a detailed history of the person they supported. People received support from staff that had received an induction into the service and regular training in areas that were relevant to people. Staff worked in partnership with other health and social care professionals to ensure that people received joined up and consistent care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff that were kind, caring and took an interest in people's lives. Staff spent time speaking with people and understood what was important to people. People were supported by staff to make their own decisions about their care and support. Staff spoke positively about people and about spending time in people's company. Staff encouraged people to be as independent as possible.
People and their relatives told us that people received person-centred care from staff that knew them well. People's care plans gave clear guidance for staff on how people wanted to receive support. Staff were able to tell us the various ways they communicated with people and this information was clear in people's care plans.
Staff were led by kind, caring leaders who encouraged regular feedback from people and their relatives. People and their relatives told us that staff regularly made a difference and brightened up their day. There were quality assurance processes in place that the registered manager used to monitor the service. Staff, people and their relatives felt involved in the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 9 October 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.