Beckside Lodge

Updated 9 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 18 February 2021 and was announced.

Updated 9 March 2021

About the service: Beckside Lodge is a residential care home providing personal care for up to 10 people with learning disabilities. At the time of the inspection 8 people were living within the home.

People’s experience of using this service:

The service maintained its overall rating of Outstanding awarded at the last inspection in 2016.

People, relatives and health professionals continued to describe the service as exceptional and said care was extremely person centred and responsive.

The service reflected the principals of Registering the Right Support guidance, providing highly person-centred care and support. The service had a very homely feel with great care and attention to ensuring each person had a bespoke living environment taking into consideration their likes, preferences and sensory needs. There was plenty of space for people to spend time alone, but people were also able to easily socialise with others. The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice, control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were exceptionally kind and caring towards people and had developed very strong relationships with them, knowing them in detail, including their histories, likes and dislikes. People had a say in the staff who worked at the service and who supported them.

The service was exceptional at helping people achieve positive outcomes, building confidence, independence and helping develop people’s life skills. There was an excellent range of activities and opportunities available to people. People had been introduced to new activities, which had led to the development of hobbies, friendships and job opportunities. Through exceptional care planning people had become significantly more independent.

There was a strong focus on treating people with equality. Bespoke techniques were used to involve and empower those with communication difficulties to ensure their voices were heard and valued.

There was a truly person-centred approach to care. Care and support was completely focused upon what each individual wanted to do on a given day. People were very involved in care and support planning and had ownerships of their care plans.

The service provided exceptional and compassionate end of life care and took into consideration the needs of relative’s and friends.

The service had a proven track record of providing exceptional care and support. Leadership and management was of high quality and people who used the service were fully involved in how the service run and operated. The service acted as a role model for other services sharing ideas and best practice.

The service was safe. Risks to people’s health and safety were assessed and mitigated. Medicines were managed in a safe way. There were enough stay deployed to ensure people received appropriate care and support.

Staff received a range of training relevant to their role. Staff said they felt very supported in their role and were encouraged to develop further personally and professionally.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The service was last rating Outstanding at its last inspection in August 2016.

Why we inspected: This was a routine inspection as part of our ongoing inspection schedule.

Follow up: ongoing monitoring;