Bluebird Care (Chesterfield & NE Derbyshire)

Updated 27 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there were two registered managers in post for this location.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 4 April 2022 and ended on 8 April 2022. We visited the location’s office on 7 April 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We consulted health and social care professionals and reviewed their feedback. We used all this information to plan our inspection.

During the inspection

We reviewed a range of records. This included four people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed. We spoke with the two registered managers on site.

After the inspection

We contacted six people or their relatives to provide views on the care received. We spoke with six care staff. We contacted two health and social care professionals who had knowledge of the service. We continued to seek clarification from the provider to validate evidence found. We looked at further training data and reviewed quality assurance records.

Updated 27 April 2022

About the service

Blue Bird Care (Chesterfield & NE Derbyshire) is a domiciliary care provider. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 22 people were receiving a personal care service.

People’s experience of using this service and what we found

This was the providers first inspection as it was a new business to the area. Audits and regular oversite from the provider were used to drive quality and improvements.

There were enough staff to effectively meet the current packages of care for people’s needs. People were supported by staff who had the knowledge and skills to ensure they were safe from harm.

Risk assessments had been completed, to assess and reduce any risks associated with the required support. These included the environment, moving and handling needs or medicine support.

People were supported by a regular team of care staff. When people required assistance to eat or drink, the provider ensured this was planned to meet their preferences and their current assessed need. Liaison with health and social care professionals was used to ensure people received the required level of care.

Relationships had been developed and people told us staff were caring and kind. They showed respect for their homes and personal preferences.

Care plans were detailed and had been developed with the person and their representative. We saw reviews had been completed and any required changes made. Care plans were electronic, and these were updated in real time to reflect changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 19 October 2020 and this is the first inspection.

Why we inspected

This inspection was carried out to complete the locations first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.