Background to this inspection
Updated
15 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
Crown House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Crown House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with four members of staff including the provider, deputy manager and two care workers.
Updated
15 July 2022
About the service
Crown House is a residential care home providing personal care to up to 21 older people. At the time of our inspection, there were 16 people using the service.
People’s experience of using this service and what we found
People felt safe because staff understood their responsibilities to protect people from abuse and harm. People were confident staff would take action if they raised any concerns. Staff knew people well and quickly recognised any changes to their emotional or physical wellbeing.
People enjoyed the meals provided and staff ensured dietary needs and preferences were met and people had enough to eat and drink.
Staff managed people’s medicines in a safe way and ensured people had their prescribed medicines at the right time. The premises and environment were extremely well maintained, clean and hygienic.
There were enough staff to meet people’s needs and staff had the training and support they required. Staff were kind and compassionate, they empowered people to be as independent as they could be. People's human rights and freedom to make decisions were respected and upheld.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care and support were person centred. People had opportunities to follow their interests and hobbies and to maintain relationships with their friends and families.
The provider was accessible and approachable. The culture of the service was open and inclusive. People and staff felt supported by the leadership within the service. Quality monitoring and governance was effective, and people’s views were used to make changes and improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 October 2020 and this is the first inspection.
The last rating for the service under the previous provider/legal entity was Good (Published 16 January 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.