DrMediSpa & Yourhairdoc

Updated 27 September 2022

DrMediSpa & Yourhairdoc is operated by Priors Medical (Essex) Limited. It is a small independent cosmetic clinic providing a range of cosmetic services. The clinic has a surgical room and seven treatment rooms. The service offers minor surgical procedures which are carried out under local anaesthetic. Procedures carried out include hair transplants and thread lifts (a treatment which lifts and tightens sagging skin tissue).

There are two methods of hair transplantation: follicular unit transplant and follicular unit extraction and the service provided both. In follicular unit extraction, individual follicles are extracted and then implanted into small excisions in the patient’s scalp. In a follicular unit transplant a thin strip of skin with hair is removed from the back of the head and hair follicles are extracted from that strip. All procedures were undertaken using local anaesthesia.

The service provided other treatments which were not within the scope of CQC regulation.

The service has a registered manager who was responsible for the day to day running of the clinic, including business administration, staff management and the management of complaints and incidents.

Updated 27 September 2022

We have not previously inspected the service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well.
• Staff provided good care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• The service had purchased a new ventilation system; however, this was yet to be commissioned.
• The premises had adequate facilities for the minor cosmetic surgeries and consultations provided. However, we observed the floor in the stock room was damaged and not easily cleansable.

Updated 27 September 2022

We have not previously inspected the service. We rated it as good. See the overall summary above for details.