We carried out a review of the data available to us about Essex Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Essex Road, you can give feedback on this service.
About the service
Essex Road is a supported living service providing personal care and support to people living with a learning disability, autism or mental health conditions. People lived in individual one bedroom flats located in one adapted building. The flats were spread over three floors and people had access to a garden at the back of the building. Ten people were using the service at the time of the inspection, out of whom seven people received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
The service supported people to have the maximum possible choice, control and independence. Staff supported people to make decisions following best practice in decision-making.
Staff communicated with people in ways that met their needs.
People were supported by staff to pursue their interests. Staff ensured people had the opportunity to engage in activities which they liked.
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Right Care
Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People were involved in making decisions about their care.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
The service had enough appropriately skilled staff, who were recruited safely, to meet people’s needs and keep them safe.
Right culture
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people’s wishes, needs and rights at the heart of everything they did.
People and those important to them were involved in planning their care. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people’s views.
The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The provider for this service changed after our last inspection (report published 13 September 2018, rated good).
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.