We carried out a review of the data available to us about DCC Bolsover Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DCC Bolsover Home Care, you can give feedback on this service.
DCC Bolsover Home Care is a domiciliary care agency providing personal care to people in their own homes. The service provides support to people with dementia, older and younger people. At the time of our inspection there were 40 people using the service. Many people using the service received a short-term care package which provided reablement support following a hospital stay or illness.
People’s experience of using this service and what we found
Some care plans had not reflected full details about people’s specific needs as identified in their initial assessments. This included ensuring people’s communication needs and their required support was clearly detailed. However, people’s main risks were identified and assessed to provide guidance for staff on supporting people with these risks.
There were enough staff to meet the needs of the people using the service. The registered manager had made adjustments to ensure current recruitment challenges did not impact on the service people received. People received their care calls on time.
People were safe from the risk of abuse. People received their medicines as prescribed and staff followed safe infection prevention and control (IPC) practices.
Staff had received appropriate training to carry out their role safely. We saw the service worked collaboratively with professionals to understand people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received support from kind and caring staff. Staff were respectful and promoted people’s independence. People and their relatives were involved in decisions about their care, which was regularly reviewed.
There were clear quality assurance systems in place to monitor the quality of the service. A range of checks were completed by the provider and registered manager to ensure risks were identified and action was taken to mitigate them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.