We carried out a review of the data available to us about DCC Chesterfield Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DCC Chesterfield Home Care, you can give feedback on this service.
DCC Chesterfield Home Care is a domiciliary care agency providing personal care to people in their own homes. The service supports younger and older people, including people with dementia. At the time of our inspection there were 92 people using the service. Some people using the service received short-term care packages which provided reablement support following a hospital stay or illness.
People’s experience of using this service and what we found
Systems were in place to ensure people were safe from the risk of abuse. Staff had received training in recognising and reporting abuse and the provider’s safeguarding policy was followed. Systems were in place to monitor medicines and ensure people received these safely. Staff adhered to safe infection prevention and control (IPC) practice. There were enough staff to meet the needs of the people using the service and people told us they received their care calls on time.
Assessments of people’s needs were completed which identified and assessed risks to people. This information was used to create detailed care plans and guidance for staff on supporting people. Staff received appropriate training to carry out their role. The service had established networks with health and social care professionals which gave people accesss to a wide range of support. People were supported to have maximum choice and control of their lives and staff supported them to maintain their independence; the policies and systems in the service supported this practice.
Staff were compassionate and information about people was written respectfully. Staff promoted people’s independence wherever possible.
People and their relatives were involved in setting personalised goals and making decisions about their care, which was regularly reviewed. People fed back the service supported them to maintain relationships which were important to them. There was a complaints policy in place which was shared with people. Staff understood what good end of life care looked like.
Quality assurance systems were in place to monitor the quality of the service, this meant risks were identified and prompt action was taken to mitigate them. We saw how the provider and registered manager used technology effectively to ensure effective oversight of key service information. People’s feedback was actively sought and used to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.