The Care Quality Commission
  • Community
  • Community healthcare service

Claire Kettle

Overall: Good read more about inspection ratings

42B Thornfield Road, London, W12 8JQ 07889 909159

Provided and run by:
Miss Claire Elaine Kettle

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Claire Kettle on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Claire Kettle, you can give feedback on this service.

15 September 2022

During a routine inspection

This is the first time we rated this location. We rated it as good because:

  • The practitioner was trained in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The service assessed risks to patients, acted on them and kept good care records. Evidence-based assessment tools were used to assess the mobility of the baby’s tongue.
  • The practitioner monitored the effectiveness of the service. They advised primary care giver on how to lead healthier lives, and supported them to make decisions about their care. Full feeding assessments were carried out in line with best practice. Primary care givers were given support and encouragement to feed their baby well. The service was available seven days a week.
  • The practitioner treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • The service used reliable information systems and focused on the needs of patients receiving care. The service adapted policies from the Association of Tongue Tie Professionals (ATP) and personalised them for their own practice. The service undertook audits to evaluate the quality of care they provided. The registered manager was competent in their role and could draw on their work as a registered midwife for additional skills and knowledge.
  • The practitioner was clear about their roles and accountabilities. The service engaged well with patients and the practitioner was committed to improving services continually.

However:

  • The service did not have information leaflets in languages other than English to reflect the languages spoken by families living in the local community at the time of inspection but was looking into how to provide this.