We carried out a review of the data available to us about Gracious Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gracious Care, you can give feedback on this service.
People’s experience of using this service
People told us they felt safe. There were safeguarding adults’ and children’s procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. Where required people received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.
Assessments of people’s care needs were carried out before they started using the service to ensure staff could support them safely. Staff had received training and support relevant to people’s needs. Where required people received support to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People and their relatives told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. They knew how to make a complaint if they were unhappy with the service. People had access to end of life care and support if it was required.
There were effective systems in place to regularly assess and monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through satisfaction surveys and feedback was used to improve the service. The registered manager and care staff worked with health care providers to plan and deliver an effective service.
This service was registered with us on 7 March 2019 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about safe care and treatment provided and staff training. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk