Parklands Care Home

Updated 5 January 2022

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Parklands Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to an inspection site visit we reviewed all the information we had received about the service. This included details about any incidents the provider had told us about and were required to notify us of.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the Inspection we met with the registered manager, the clinical lead nurse, the unit leader one qualified nurse and two support workers. We reviewed three people’s care records and five staff files. We looked at key policies and procedures and other records relevant to the running of the home.

During the inspection period we spoke with two people in full and briefly to two others. We received feedback from two social care professional who work with the service.

Updated 5 January 2022

About the service:

Parklands Care Home is registered to provide accommodation and nursing care for up to 10 younger adults (aged 18 - 65 years of age) who primarily have mental health care needs. At the time of the inspection, nine people were in residence and supported by a team of nurses, support workers and ancillary staff.

People’s experience of using this service:

People were looked after by staff who had received safeguarding training and knew what to do if they witnessed or suspected that a person was being abused. The staff ensured people’s safety was maintained and any risks were well-managed. Medicines were administered safely by qualified nurses and there were effective infection control measures in place.

Each person’s care and support needs were assessed before they moved to Parklands Care Home. The service currently has one vacant room and the registered manager said prospective service users would be fully assessed prior to placement being offered, including if the service user would be compatible with others living in the home.

The staff team were well-trained, and this enabled them to do their job well. Staff told us they were well supported by the management team. Training included a comprehensive induction programme for new staff and ongoing refresher training. Staff supported people to live their life in their way of choosing and to re-learn or develop life skills. The staff supported people to explore new opportunities and take part in community activities they were interested in.

People told us the staff team were kind and caring and looked after them well, treating them with dignity and respect. We received positive comments from people we spoke with about the staff who supported them. One person said, “The staff are the best” and another commented, “My life is so much better now. I am really happy here and have lots of fun”.

Care records were maintained for each person and amended as and when necessary. This ensured each person received the level of care and support they required and any changes in need were identified and acted upon.

The registered manager and clinical lead also worked at another of the provider’s care homes but were always available. The provider visited the service twice a week. There was a robust staffing structure in place and staff could be used from the other two local care services when required. Staff said they were valued and supported by the registered manager.

The service had measures in place to monitor the quality and safety of the service. This ensured people were happy with the care and support they received, and actions could be taken if there was dissatisfaction expressed. A regular programme of auditing was undertaken, and people were encouraged to provide feedback regarding their views and opinions of the service.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection:

This is the first inspection of this service since it was registered by the Care Quality Commission in October 2020. The service has been rated Good.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.