This service is provided by Medicus Health Partners Ltd (the provider). It is commissioned by NHS England and covers five London Boroughs: Barnet, Camden, Enfield, Haringey and Islington. It provides patients who have been otherwise excluded from mainstream primary care with access to GP services.
This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Outstanding
Why we carried out this inspection
We carried out an announced comprehensive inspection of the service, including a site visit on 16 November 2021 and remote online interviews with staff on 18 November 2021, as part of our inspection programme.
Our key findings were:
- The way the service was led and managed promoted the delivery of innovative, high-quality, person-centre care.
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care. Staff engaged well with patients and provided additional support with a range of issues unrelated to healthcare.
- Patients could access care and treatment in a timely way.
- The provider adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
The areas where the provider should make improvements are:
- Continue working with commissioners to identify additional locations to improve patients’ convenient access to face to face consultations.
- Continue working with commissioners to remedy problems with the shared patient records system and its compatibility with other services’ systems.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care