Luv To Care Home Care Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 2 quality statements in the well-led key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was requires improvement. Though the assessment of these areas indicated areas of good practice, our rating for the key question remains requires improvement. The provider operated clear and effective governance systems. This included a range of audits which were undertaken regularly to monitor, review and improve the service people received. Staff we spoke with told us they felt supported and knew how to seek advice, guidance and support as appropriated, however some staff felt they would benefit from better communication when feedback was raised leaders of the service.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff we spoke with told us they felt confident and able to speak up if they had any concerns, suggestions or feedback. Comments included, "I do feel I am able to speak up and I am listened to. Sometimes as carers we put ideas forward based on [people's] needs as we are working alongside them everyday and notice things and we are listened to if this is something in the best interest of the [person].", "If I’ve got a problem or a concern can call the office straight away or even go down there.", and, "Yes any concerns are always listened to and actioned." Although most staff felt able to raise concerns, we did receive some comments that staff felt they would benefit from feedback from the things they raised with leaders.

The provider had appropriate policies and procedures in place to support staff to know how and who they could raised concern to both internally and externally. The policies included the local authority safeguarding team for the local area, and following our feedback the provider updated the information to include all relevant commissioners with a responsibility to keep people they support safe. The provider operated an office contact number and out of hours to enable staff, people and relatives for in and out of hours

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Most staff we spoke with said the service was well managed, they felt supported and management was easy to approach. For example, one staff member said, "This company is a well run company, I feel completely supported in everything, I’m always offered extra training and everything is done correctly and professionally." We spoke with leaders of the service who told us how they ensure they have oversight of the day to day running of the service and there were clear delegations of roles and tasks.

The provider had effective systems in place to monitor, review and improve the service people received. This included a range of regular audits being completed including people's medicines administration records, daily care notes, and care records. Audits informed review of any incidents to find themes or trends and actions were put in place to prevent reoccurrence. Leaders roles and responsibilities within the organisation were clear and the registered manager maintained oversight of delegated tasks.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.