We carried out a review of the data available to us about Wickham House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wickham House, you can give feedback on this service.
Wickham House is a residential care home providing accommodation for persons who require nursing or personal care to up to 34 people. The service provides support to people, many aged over 65, some of these people are living with dementia and mental health conditions. At the time of our inspection there were 32 people using the service.
Care provided is in one adapted building which has four units, two on the ground floor and two on the first floor.
People’s experience of using this service and what we found
People were provided with a service which was safe. Risks were assessed and mitigated to keep people safe from abuse and avoidable harm. People received their medicines when they needed them. There were enough staff to meet people’s needs. The service was clean and hygienic, and the service followed government guidance relating to the pandemic.
People were provided with a service which was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support to maintain good health and were provided with balanced diet to meet their needs. Staff were provided with training and support to meet the needs of the people using the service.
People received a service which was caring and respected their rights. Staff treated people with compassion and kindness. People’s rights to privacy, dignity and independence were being respected. People’s views about the service they received were listened to and acted on.
People received a responsive service. People’s needs and preferences and how they were to be met were documented to guide staff in how to support people to meet their diverse needs. People’s end of life decisions and wishes were sought and recorded. People had the opportunity to participate in activities to reduce the risk of boredom. There was a complaints procedure in place and people’s concerns were addressed.
People were provided with a service which was well-led. The registered manager understood their roles and responsibilities in monitoring the service. There was a programme of audits in place to assist the management team to identify and address shortfalls. As a result, the service continuously improved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 November 2020 and this is the first comprehensive inspection.
Why we inspected
We undertook this inspection because the service had not had a comprehensive inspection since registration and had not yet been rated.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
¿ The service was not currently in use but the provider was ensuring it was cleaned to a good standard ready to receive admissions. .
¿ Professional visitors were admitted through the main entrance and everyone was temperature tested and completed robust infection control procedures prior to entering the service.
¿ Risks to staff in relation to their health, safety and well-being had been thoroughly assessed. The registered manager told us when the unit opens individual risk assessments will be carried out for each person who was admitted.
¿ The environment was well organised with staff changing area, including laundry facilities. All bedrooms had en-suite bathrooms which meant people would not need to share facilities.
¿ The provider had developed robust policies, procedures and guidance for the location which the registered manager told us would be implemented when they received admissions.
We were assured that this service met good infection prevention and control guidelines as a designated care setting.
Further information is in the detailed findings below.