GJU Services Limited

Updated 5 November 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be able to support the inspection.

Inspection activity started on 05 August 2022 and ended on 09 September 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with one relative, and received their written feedback, about their experience of the care provided. We spoke with three members of staff including the registered manager, compliance manager and care manager.

We reviewed a range of records. This included one person’s care plan and associated records. We looked at staff files in relation to recruitment and multiple records relating to staff training, supervision, and those relating to observations and monitoring staff practice. A variety of records relating to the management of the service, including audits, surveys and quality assurance records were also reviewed.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Updated 5 November 2022

About the service

GJU Services Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection there was one person using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager provided safe care. Risks were assessed which highlighted the persons safety and wellbeing. Staff were aware of these and were provided with guidance, so they knew how to work safely.

There were safeguarding systems in place and staff had received training. Staff knew how to report any concerns they may have. There had been no incidents, accidents or untoward events, but a system was in place to review any should they occur.

There were sufficient numbers of staff. Robust recruitment processes were followed to ensure the suitability of staff. Feedback about staff was positive. Staff told us they enjoyed working at the service, received training relevant to their roles and felt supported by management.

The person’s needs were assessed and regularly reviewed. Care plans included information needed to support them in accordance with their wishes and preferences.

Staff ensured the person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Where concerns or complaints were raised the registered manager was open to feedback and encouraged all to share their views on the service.

There were a range of checks and audits in place. The registered manager had developed a quality assurance system to ensure they had oversight of all aspects of the service. This was not fully embedded into practice due to the small size of the service at the time of our inspection. However, they were able to demonstrate how they planned to use the systems in place to ensure the quality of their service and to ensure the values of their service were upheld and demonstrated in all areas of practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 November 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.