SpaMedica Bromley

Updated 27 October 2022

SpaMedica Bromley is an independent hospital operated by SpaMedica Ltd and is one of over 40 locations in England. The hospital provides ophthalmology services (clinical eye care) for NHS patients living in South East London.

The hospital primarily offers day-case cataract surgery, using local anaesthetic, under contract with the NHS. Surgical services also include yttrium aluminium garnet (YAG) laser capsulotomy for posterior capsule opacification (PCO), which is a common complication following cataract surgery.

This will be their first CQC inspection since registration in November 2020. SpaMedica Bromley has a registered manager in post and is registered with the CQC to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Diagnostic and screening services
• Surgical procedures

The service does not treat children.

The main service we inspected was surgery, which incorporated diagnostic and screening checks of the eyes before and after treatment. We have not reported this aspect separately.

Updated 27 October 2022

We carried out an unannounced inspection of SpaMedica Bromley using our comprehensive methodology on 9th August 2022. This was the first time we inspected the service. We rated it as outstanding for responsive and caring and good for safe, effective and well led:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good treatment records. The service managed safety incidents well and learned lessons from them. Senior managers collected safety information from multiple locations and used it to improve the service.
• Managers and executives monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Services at the location were available five days a week with patient enquiries and emergency backup provided regionally 24 hours a day. The service engaged well with patients and received good feedback.
• Staff provided very good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• The service took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills.
• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were very clear about their roles and accountabilities.

Updated 27 October 2022

We have not previously rated this service. We rated it as outstanding for responsive and caring and good for safe, effective and well led.