Compassionate House

Updated 8 June 2019

About the service:

Compassionate House is registered to provide accommodation for up to six people who require personal care and may have learning disabilities or mental health needs. At the time of our inspection, there were two people using the service.

People’s experience of using this service:

People were safe living at Compassionate house because staff understood their responsibilities in identifying abuse and managing risk.

People were supported by a team of suitably skilled staff who knew people’s needs well. People were supported to live as independently as possible and were given choice and control over their lives.

People were treated kindly.

People’s healthcare needs were managed well, and timely referrals were made to relevant health professionals. People and their relatives were involved in the way the service was run and staff spoke highly of the registered manager.

The provider had systems in place to check the quality of the service provided to people. The registered manager was keen to make further improvements to promote good and positive outcomes for people.

Rating at last inspection:

This was the first time the service had been inspected since registering with the Care Quality Commission in 2018.

Why we inspected:

This was a planned inspection based on the date the service was registered.

Follow up:

We will continue to monitor the service through information and intelligence we receive and will re-inspect in line with our inspection programme.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Updated 8 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection took place on 15 May 2019, and was carried out by one inspector and one assistant inspector.

Service and service type:

Compassionate House is a ‘care home’. People in care homes receive accommodation and nursing care or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Compassionate House accommodates up to six people in one adapted building. The home is set out over two floors and there is a large communal area and dining room and a kitchen. There is a private garden to the rear and to the front of the property.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Prior to the inspection, we reviewed the information we held about the service. We looked at the Provider Information Return (PIR). This is a document that the provider sends to us to tell us about key information about the service such as what they do well and any improvements they plan to make. We considered other information we held about the service. This included notifications about events that had happened at the service, which the provider is required to send to us by law such as deaths and serious injuries. We used this information to help us formulate our inspection plan.

During the inspection we spoke with one person. We observed the care and support people received in the communal areas to assess how they were supported by staff. We spoke with two members of care staff, the care coordinator and the registered manager.

We looked at two care files and reviewed records that related to the management of the service such as audits, records of accidents and incidents and complaints. We looked at the way medicines were managed.

After the inspection visit we spoke to one relative on the telephone.