The Wolds Care Centre

The Wolds Care Centre is registered to provide accommodation for up to 66 people requiring nursing or personal care, including older people and people living with dementia. Accommodation was organised over two floors, in four separate units, with some communal facilities available to everyone.

People’s experience of using this service and what we found

A new manager had been in post for about three weeks. With support from her line manager and senior colleagues in the home, she had started to work systematically to improve aspects of service delivery. The manager had an open leadership style and responded positively to our feedback. Staff found the new manager easy to work with and were supportive of her approach.

Further improvement was required in a number of areas including medicines management; staffing; training and supervision; care planning, person-centred care provision; individual risk assessment; organisational learning; protection of people’s rights under the Mental Capacity Act (2005); quality assurance and notification of significant events.

More positively, staff promoted people’s privacy and independence and people enjoyed the food and drink provided in the home.

Systems were in place to ensure effective infection prevention and control and staff knew how to recognise and report any concerns, to safeguard people from the risk of abuse. Staff recruitment was safe and any complaints were managed effectively.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC on 14 December 2020 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 23 September 2019.

Why we inspected

This was a planned inspection following a change of provider and re-registration of the service as a new legal entity. However, we brought forward the date of our planned inspection as we had received concerns about the safety of care provision.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We have identified three breaches of regulations relating to the provision of person-centred care; the assessment and management of potential risks to people's safety and welfare and organisational governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.