Regis House

Updated 13 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type:

Regis House is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Before our inspection we reviewed information that we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We reviewed the provider information return (PIR). This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

We used a range of different methods to help us understand people’s experiences. We spoke with six people about the support they received. We had discussions with four staff members and the registered manager. We reviewed care plans for three people to check they were accurate and up to date. We also looked at medicine administration records, accidents and incidents analysis, meetings minutes and quality audits.

Updated 13 April 2019

About the service: Regis House is a residential care home that provides personal care and support for up to nine people. The service consists of two homes next to each other; seven people live in one home and two people live in the next-door property.

Regis House was registered before the publication of Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. However, we found that the service met these values.

People’s experience of using this service:

People were protected from the risk of avoidable harm by staff who understood their responsibilities to identify and report any signs of potential abuse. We saw that concerns were taken seriously and investigated thoroughly to ensure lessons were learnt. Risks associated with people’s care and support were managed safely. People received their medicines when needed and there were suitable arrangements in place in relation to the safe administration, recording and storage of medicines. There were enough suitably recruited staff to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to have a varied and healthy diet and to access other professionals to maintain good health. Staff received training and support to meet the needs of people at the service and were supported and encouraged to develop their skills.

People were happy in the company of staff and had formed positive, caring relationships. Staff were kind and caring, understood how people communicated and supported them to make choices about their care. People’s privacy and dignity were maintained.

People had care and support provided which met their preferences and were involved with activities that interested them. People knew how to raise a complaint and were confident their concern would be addressed. People were able to express their views about their future care.

There were suitable systems in place to assess, monitor and improve the quality and safety of the service. These were monitored by the registered manager to ensure any improvements needed were made in a timely way. The staff listened to the views of people using the service and their relatives to make improvements in areas such as the environment and activities.

Rating at last inspection: Good (last report published February 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk