- NHS hospital
Archived: St James Hospital
All Inspections
17 March 2014
During an inspection
21 February 2013
During an inspection looking at part of the service
At this visit, we found that improvements in the service had been made, so that people who use the service received safe and effective care.
We met and spoke with two people during our visit and they told us that the found the care to be 'good and supportive.' One person told us, 'staff are always come to talk with you and you feel helped.' We visited Oakdene, Maples (Psychiatric Intensive Care Unit) and Hawthorns wards. On the day of our inspection there were 14 patients on Oakdene ward, 12 patients on Hawthorns ward and five patients on Maples ward
7 August 2012
During an inspection in response to concerns
We spoke with ten patients and they told us how they were informed, involved and supported to make choices about their care and treatment. Most (eight) patients described their overall experience as positive. For example, they told us they had access to outdoor space and had opportunities to engage with advocacy and professionals regarding their care and treatment. Most patients (eight) we spoke with told us they felt able to express their views and that their privacy and dignity were respected. Two patients told us the care was acceptable.
Seven patients we spoke with were complimentary about the staff. Four patients told us that members of staff were thoughtful. They said they did not get bored and they were happy with the range of activities available. They also said they felt safe. They were aware of the plans for their future and spoke positively about the progress they had made at the hospital. One patient told us that they were sometimes bored and wanted to access more activities. They told us that the occupational therapist assistant arranged for them to have access to other outdoor activities that they enjoyed. Two patients did not share any views about their hospital experience.