The Care Quality Commission
  • Community
  • Community healthcare service

Chailey Clinical Services

Beggars Wood Road, North Chailey, Near Lewes, East Sussex, BN8 4JN (01825) 722112

Provided and run by:
Sussex Community NHS Foundation Trust

All Inspections

29 May 2012

During a routine inspection

During our visit we were unable to speak with many people who used the service or their parents as they were inolved in their daily activities. However, we spoke with one young person who although unable to communicate with us verbally was very keen to show us her room. We were able to see how she had managed to personalise it to suit her preferences and how staff worked with her to interpret her wishes.

Staff were trained and knowledgable in communication techniques and were able to show us many examples of how they recorded the preferences and decisions made by children, young people and their families and carers.

The provider had a variety of mechnisms in place to gain the views of patients, relatives and carers. When we reviewed these we were able to see how peoples' voices were heard and had resulted in changing practice and improving service delivery.