- NHS hospital
University Hospital Aintree
Report from 15 November 2024 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
Medical Care services at the University Hospital Aintree are provided by Liverpool University Hospitals NHS Foundation Trust. The trust was created on 1 October 2019 following a process of acquisition, in which Aintree University Hospital NHS Foundation Trust acquired Royal Liverpool and Broadgreen Hospital NHS Trust. We conducted an onsite focused assessment of the service on 26 and 27 March 2024. The assessment was unannounced which meant that staff and leaders did not know we were coming. As part of the assessment, we spoke with staff, leaders and people who use the service. The service mostly provided and maintained safe systems of care, in which safety was managed, monitored and assured. Processes and policies to plan and deliver people’s care and treatment were in line with legislation and current evidence-based good practice and standards. However, people were not always cared for in the right place. We told the service how it must improve.
People's experience of this service
People were encouraged and supported to raise concerns. They felt confident that they would be treated with compassion and understanding, and would not be blamed, or treated negatively if they did so. People who used the service said they were happy with the care they received from staff. People’s nutrition and hydration needs were met in line with current guidance. Services were accessible for people who were most likely to have difficulty accessing care. However, people were not always cared for in safe environments that were designed to meet their needs. They told us that there was not always enough staff to meet their needs. Although all patients spoke positively about staff attitude they raised concerns regarding timeliness of care due to how busy staff were.