The Mount

Staff explained that they involved patients in their choices and that decisions were documented in their records. Staff signed and dated all records.

We spoke with nine patients who used the service. One patient said, 'They ask consent for everything'

There was detailed evidence in patient's records to show that they had been involved in planning their own care and making decisions about what care they wanted to receive and care plans were reviewed each month.

Patients we spoke with said they were very satisfied with their care. Patients said staff supported them in the way they liked to be helped.

Patients were happy with the care provided, comments included:

'The staff are so good. They stay with you and reassure you.'

All of the patients said felt safe, and felt they were treated with dignity, privacy and respect.