During an assessment under our new approach
We carried out this announced focused inspection on 10 October 2024. The purpose of the inspection was to determine whether NHFT had carried out their plan to meet the legal requirements in relation to breaches of regulations that we identified during our previous focused inspection on 23 and 24 October 2023. The report from the previous inspection can be found at:
HMP Lowdham Grange - Care Quality Commission
This inspection was carried out by two CQC health and justice inspectors.
Before this inspection we reviewed a range of information that we held about the service. Following the announcement of the inspection we requested additional information from the provider, which we reviewed.
During the inspection we asked the provider to share further information with us. We spoke with healthcare staff, reviewed systems and procedures, and sampled a range of patient clinical records.
During this inspection we looked at two quality statements. We reviewed the breaches from the last inspection, and we found that the provider had addressed the previous breaches and were now compliant with the relevant regulations.
CQC does not rate services provided in prisons.
At this inspection we found:
• The management of patient applications had improved.
• Incident reviews were completed in a timely manner.
• The complaints’ process required further improvements to ensure timeliness and quality of responses.
• Risks to the service were regularly reviewed and escalated where appropriate.