In preparation for this inspection we reviewed all the information we hold about this location. We contacted Healthwatch Sheffield, Monitor and NHS Sheffield Clinical Commissioning Group.During our visit we spoke with 32 members of staff including the trust executive team, senior managers, matrons, medical staff, support workers, domestic staff and students.
We spoke with 24 people using the service and seven relatives. We also reviewed 15 sets of care records and 6 sets of staff files. We visited the day case centre (DCC), ward 2 which incorporated the assessment unit (WPAU) and ward 3 which incorporated the teenage cancer unit (TCU).
All of the people using the service and relatives that we spoke with were happy with the hospital and spoke of a high level of care. A comment included, 'It's absolutely brilliant.'
People told us that they were satisfied with their care and treatment. People told us that they felt well looked after. A comment included 'They (the staff) are marvellous. Angels without wings.'
Most people we spoke with felt there were enough staff to deal with the care needs of all of the people in the hospital. A comment included 'I can only speak for myself, but I've always had help when I've needed it.'
We found that people using the service, their relatives and staff were asked for their views about care and treatment and they were acted upon. We found that there were appropriate systems in place for monitoring quality and managing risk.