Updated 12 October 2022
The provider, Great Western Hospitals NHS Foundation Trust (hereafter referred to as The Trust), provides acute hospital services at the Great Western Hospital. On 28 November 2019, the Trust took over the running of Abbey Meads Surgery which is located at:
Abbey Meads Surgery
Abbey Meads Village Centre
Elstree Way
Swindon
Wiltshire
SN25 4YZ
Services are also provided from two branch sites:
Penhill Surgery
257 Penhill Drive
Swindon
Wiltshire
SN2 5HN
Crossroads Surgery
478 Cricklade Road
Swindon
Wiltshire
SN2 7BG
We visited Abbey Meads Surgery only for this inspection. Abbey Meads Surgery is based in Swindon, Wiltshire, and is one of 22 practices serving the NHS Swindon Clinical Commissioning Group (CCG) area. The practice shares a purpose-built building with a number of other health related services. Treatment and consulting rooms are not shared. The practice provides services to around 18,138 registered patients. Abbey Meads Surgery provides the following regulated activities:
- Treatment of disease, disorder or injury
- Diagnostic and screening procedures
- Maternity and midwifery services
- Surgical procedures
- Family planning
The Trust’s Chief Executive Officer is also the Registered Manager and Nominated Individual (the person responsible for supervising the management of the carrying on of the regulated activities). The management of the practice is overseen by the trusts Deputy Divisional Director of Community and Primary Care Services and run locally by the Head of Operations and Primary Care Network Manager. The management team also consists a primary care Clinical Lead and a Primary care head of nursing.
The practice is part of a wider network of GP practices, the Trust also provides another GP practice within Swindon and together these practices have formed a Primary Care Network (PCN).
Information published by Public Health England shows that deprivation within the practice population group is in the fifth lowest decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic make-up of the practice area is, 92.8% White, 3.4% Asian,1.3% Black, 2.2% Mixed, and 0.3% Other.
There is a team of 9.8 full time equivalent GPs who provide cover at the three practices. The practice has a team of 5.5 full time equivalent nurses who provide nurse led clinics for long-term condition of use of both the main and the branch locations. The GPs are supported at the practice by a team of reception/administration staff. The PCN operations manager and Business support manager are at the PCN’s other practice but works between both surgeries.
Abbey Meads Surgery is open Monday/Tuesday/Friday 8am to 6.30pm. Wednesday 8am to 7.30pm and Thursday 7.30am to 6.30pm.
Crossroads Surgery is open Monday to Friday from 8am to 5.30pm.
Penhill Surgery is open Monday to Thursday from 8am to 5.30pm to patients.
The practices offer a range of appointment types including book on the day, telephone consultations and advance appointments.
Outside of these times patients are directed to contact the out-of-hours service by using the NHS 111 Number.