- NHS mental health service
The Flanagan Centre
All Inspections
22 July 2011
During a routine inspection
Another person told us about the things he enjoyed doing and how he was getting ready to move out of the service. The records showed discharge plans were being developed.
We saw that people using the service were involved in weekly 'chat clubs' and user friendly minutes of these meetings were displayed in the service. We also saw and spoke to people about the range of activities available to them.
We spoke to people about complaints and if they knew how to complain, people told us they did and we saw that easy read versions of both the complaint and safeguarding procedures were available.
We saw that separate facilities were available for male and female users of the service and each person had their own bedroom. In the new unit Ellesmere House each bedroom had en-suite facilities.
We saw evidence that the trust audits the quality of the service provided.