9 January 2023
During an inspection looking at part of the service
About the service
Avenida Lodge is part of Sussex Partnership NHS Foundation Trust and provides support for adults who live in their own homes in Eastbourne. Registered as a domiciliary care agency under Adult Social Care, it is inspected separately from the Trust, and supports people with autism, learning disabilities and mental health needs. At the time of inspection, the service was supporting 13 people. People using the service lived in their own homes across two blocks of flats, Acorn House and Mayfield Court.
People’s experience of using this service and what we found
Right Support:
People received support to achieve their aspirations and goals. The service worked with people to plan for when they experienced periods of distress so their freedoms were restricted only if there was no alternative. Staff recorded when people were restrained and constantly reviewed and learned from incidents and how they might be avoided or reduced. People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.
Right Culture:
People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people’s individuality, protected their rights and empowered people. People and those important to them were involved in planning their care. Staff evaluated the quality of support provided to people with the person, their family and other professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection on the safe and well led key questions. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.