- NHS mental health service
Trevor Gibbens Unit
All Inspections
30 August 2013
During a routine inspection
The premises were well maintained, light and airy. There was access to fresh air. A patient commented, 'I can smoke out in the garden and it is pleasant to sit out on these fine days'.
There was sufficient staff to appropriately cover the ward when taking into account working hours, leave, training and sickness and handover time.
There were effective systems in place to monitor the quality of the service. We saw examples of where complaints or comments, by people or their families, were acted upon. Serious incidents were recorded and acted upon.
Records contained the proper information about people using the service, staff and management of the hospital to protect people against the risks of unsafe care.
28 October 2011
During an inspection looking at part of the service
2 November 2010
During a routine inspection
We were told that staff are helpful, respectful and knowledgeable, and they provide individual support when people need it. They also said that staff are quick to respond to incidents.
People told us that they feel there is a shortage of staff on both wards, which means that they cannot take escorted leave as much as they would like. This is frustrating for them.
We were also told that the food is of poor quality. People said that the portions are too small, the food is bland and there are limited choices. They have therefore arranged a patients' fund to organise a meal of their own choice once a week.
People said that they thought that the ward environment was good and kept clean and hygienic. We were told that there is a good range of space for people to have a quiet time or engage in activities.