8 November 2012
During a routine inspection
We saw that people's weights were generally stable and there was evidence of actions being taken by the service where concerns had been identified by staff. This showed us that people were protected from the risks of inadequate nutrition and dehydration. Evidence was seen of the steps taken by the service when additional staff training or support needs had been identified. This demonstrated that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We saw that the service had action plans in place to address any identified concerns identified by their audit systems. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.