The Care Quality Commission
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  • Community healthcare service

Archived: St Peters Ward, Hemel Hempstead General Hospital

Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4AD (01442) 287650

Provided and run by:
Hertfordshire Community NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: The provider of this service changed. See new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for St Peters Ward, Hemel Hempstead General Hospital can be found at Hertfordshire Community NHS Trust. Each report covers findings for one service across multiple locations
Read inspection report

During a check to make sure that the improvements required had been made

This inspection did not include a visit to the service, and therefore we did not speak directly with people using the service as part of this inspection. We saw results of a Patient Experience Survey on discharge for the period August 2011 to October 2012. These showed that 100% of respondents rated the quality of their care as good or better and had confidence in the staff treating them. We saw positive feedback about the care and treatment people had received. For example, 'To all the medical and support staff, We would like to thank you all and acknowledge the professionalism and care that you have given (our relative). We have always felt that their wellbeing and rehabilitation was paramount to you all. The kindness and patience you have demonstrated has been an immense comfort to us and built (our relative's) confidence in improving their mobility, to enable their discharge from your care. With sincere thanks.'

At our review of compliance undertaken in August 2011 we identified shortfalls in some areas of mandatory staff training such as health and safety, fire training, infection control, moving and handling, safeguarding, COSHH and basic life support. In February 2012, the Trust provided evidence to show that they had taken steps to address the shortfalls in training. We were also provided with the outcomes of audits that showed that training had been embedded into daily practice.

17 August 2011

During a routine inspection

People we spoke with during our visit to St Peters Ward on 17 August 2011 told us they felt involved and respected in their care and treatment. All the people we talked with spoke very highly of the staff, and told us that they were treated with dignity and respect, had their views taken into account, and were given choices in and supported to make decisions about their care. People we spoke with told us that staff informed them about the medication they were taking and gained consent from them before undertaking care and treatment interventions.

People we spoke with told us there is good continuity of the same staff looking after them to ensure they have continuity in their care. People were aware of the care plans in place for them, and told us they felt they were receiving safe and appropriate care, including goal setting and being aware of discharge plans, as well as being kept up to date with their treatment and progress. People we spoke with confirmed they had regular input from therapy staff to support their rehabilitation, with group therapy sessions, occupational therapy and physiotherapy available to them. People told us they had a good choice of very good food on the ward, including access to snacks and fresh water throughout the day.

People told us they felt safe on the ward and with the staff who were looking after them. People we spoke with felt confident to talk to staff about any concerns they may have. They also told us staff were excellent in caring for them, and always came and answered their call bells almost immediately to see what they needed. Sometimes staff would need to come back if they were in the middle of something else, but would always check that the person who had pressed their bell was not in immediate need of assistance.