Ilkeston Hospital

Updated 20 May 2014

Ilkeston Hospital is managed by Derbyshire Community Health Services NHS Trust which delivers a variety of services across Derbyshire and in parts of Leicestershire. It was registered with CQC as a location of Derbyshire Community Health Services NHS Trust in May 2011. Ilkeston Hospital is registered to provide the regulated activities: Diagnostic and screening procedures, Surgical procedures and Treatment of disease, disorder or injury.

There are two wards, Hopewell and Heanor, both with 22 beds. These inpatient services provide general rehabilitation, end of life care and post-operative rehabilitation for adults following discharge from acute hospitals or from home.

We also visited the diagnostic and treatment centre which offers a range of elective care interventions including orthopaedic, hand surgery, ear, nose and throat, ophthalmology, gynaecology, general surgery, urology, and endoscopy. All patients are admitted as day cases and usually referred by their GP.

Ilkeston Community Hospital has not previously been inspected by the CQC.

Updated 20 May 2014

Ilkeston Hospital provides general rehabilitation, end of life care and post-operative rehabilitation for adults following discharge from acute hospitals or from home. There are two 22 bedded inpatient wards, Hopewell and Heanor. Elective care services are provided at the Diagnostic and Treatment Centre.

Systems were in place to keep patients safe. Staff were confident about reporting serious incidents and poor practice. Learning took place as a result of serious incidents, and staff described changes that had come about following a significant medicines incident. Patients were assessed on admission and risk identified and managed appropriately, although some records were not accurately completed.

Although care delivery was predominantly nurse led, we saw effective collaboration and communication amongst all members of the multidisciplinary team (MDT) to support the planning and delivery of patient centred care. There was a good staff mix of skill and experience. In the diagnostic and treatment centre there was a clinical practice facilitator, who supported staff with learning and development and provided monthly supervision.

Patients and their relatives were positive about the care and treatment they had received. Patients and relatives were treated with dignity and respect, and involved in making decisions about their care and the support needed.

We found the organisation actively sought the views of patients and families. People from all communities could access services and effective multidisciplinary team working ensured people were provided with care that met their needs, at the right time.

Staff were aware of the Trust’s vision, the ‘DCHS Way’. There was good communication within teams. Most staff we spoke with felt well supported at a local level. They felt they could raise any concerns and were confident they would be listened to.

Updated 20 May 2014

Systems were in place to keep patients safe. Staff were confident about reporting serious incidents and poor practice. Learning took place as a result of serious incidents, and staff described changed that had come about following a significant medicines incident. Patients were assessed on admission and risk identified and managed appropriately, although some records were not accurately completed.

Although care delivery was predominantly nurse led, we saw effective collaboration and communication amongst all members of the multidisciplinary team (MDT) to support the planning and delivery of patient centred care.

Patients and their relatives were positive about the care and treatment they had received. Patients had been asked their preferred name on admission and we observed staff respecting this. Patients and their families were involved in making decisions about their care and the support needed.

We found the organisation actively sought the views of patients and families. People from all communities could access services and effective multidisciplinary team working ensured people were provided with care that met their needs, at the right time.

Staff were aware of the Trust’s vision, the ‘DCHS Way’. The Trust Board members were visible and the Chief Executive communicated weekly via email with all staff. The majority of staff we spoke with felt well supported at a local level within the ward and the hospital. Staff felt they could raise any concerns locally and were confident they would be listened to.