2 January 2013
During a routine inspection
There were systems in place to ensure that sufficient staff were available to meet patients' needs. Staff had received specialist training in haemodialysis. Patients' needs were assessed, as was their suitability to be treated in the satellite units. Care and treatment was planned and provided to meet individual needs. There were arrangements in place to prevent or manage emergencies. There were effective systems in place to reduce the risk and spread of infection and patients were cared for in a clean, hygienic environment. Patients told us that the units were very clean.
There were complaints systems in place and staff reviewed complaints and encouraged comments about the service.