3 October 2013
During a routine inspection
Patients undergoing surgical procedures and injections said that they had been given a good explanation of their procedure, the risks, benefits and aftercare. We observed doctors giving clear explanations and advice to patients and seeking their consent to procedures. Almost everyone we spoke with was very satisfied with their care and treatment at the hospital and would recommend the hospital to others. Patients said "the staff are experts here" and "it's important to get a specialist's opinion on eye problems."
The hospital was very busy and patients with appointments had to wait when they arrived for an appointment. The waiting times in A&E were long but patients expected that. Overall there were enough skilled, qualified and experienced staff to treat and care for patients.
We saw that patient feedback was collected and there was process for handling complaints and reviewing the quality and safety of the service.
Patients' medical records were well-maintained, managed securely and were accessible when needed.