The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Elliott Lodge

4 Newhomes Development, Southern Drive, Kings Norton, Birmingham, West Midlands, B30 3QF

Provided and run by:
Birmingham Community Healthcare NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

2 September 2013

During a routine inspection

Five people lived at the home on the day of our inspection. As our inspection was unannounced no one knew we would be visiting. We spoke with two people who lived there, two relatives, the manager and five staff. Most people who lived there were unable to verbally share with us their views about their care so we used different ways to evidence their experiences such as looking at their care records and observing the care provided.

Relatives we spoke with were complimentary about the service provided and the care delivery. One relative said, 'I cannot really fault the service. I know that they are very well looked after'. A second relative said, 'The care is very good'.

We found that people were treated politely and that their privacy and dignity was maintained. We saw good interactions between people who lived there and staff. We observed that people were at ease in the company of staff.

We saw that people's needs had been assessed by a range of health professionals including specialist doctors, specialist nurses, the dietician and the speech and language therapist. This meant that staff had taken action so that people's health and care needs would be monitored and met.

People had been provided with a varied and nutritious diet to prevent malnutrition and dehydration.

We determined that staffing levels were adequate to ensure that people's needs were met and that they were safe.

We saw that complaints processes were in place for people or their relatives to use if they were not happy with the service provided.

26 November 2012

During a routine inspection

There were six people living at the home on the day of our inspection. No one knew we would be inspecting that day.

As people had complex needs and were not all able to tell us about the service they received we used different methods to help us understand their experiences, including observation. We observed good interactions between staff and people living there. People were smiling and they looked happy.

We saw that people were treated with respect and dignity. People's needs had been assessed by a range of health professionals including dieticians and specialist consultants. This meant that people's health care needs had been monitored and met.

Staff had received training to help them recognise abuse and inform them of who they should report to if they had a concern.

Recruitment processes ensured that staff employed were suitable and safe to work with the people living at the home which protected them from harm.

Records and staff both confirmed that systems had been used to monitor how the home had been run to benefit the people who lived there.