16 September 2013
During a routine inspection
One person who used the service said, 'Yes' when we asked if they liked staying there. Another person said, 'Yes' to confirm that they were happy with the staff. One relative told us that there had been issues a year ago when there was a changeover of staff. They said, 'Things are better now. They are now looked after by staff who know them well'.
We found that people were treated politely and that their privacy and dignity was maintained. We saw good interactions between people who used the service and staff. We observed that people were at ease in the company of staff.
We saw that people's needs had been assessed by a range of health care professionals including specialist doctors, specialist nurses, the dietician and the speech and language therapist. This meant that staff had taken action so that people's health and care needs would be monitored and met.
We found that people had been provided with a varied and nutritious diet to prevent malnutrition and dehydration.
We determined that staffing levels were adequate and ensured that people's needs were met and that they had not been placed at risk of harm through inadequate supervision or care provision.
We saw that complaints processes were in place for people or their relatives to use if they were not happy with the service provided.