31 October 2013
During a routine inspection
Where appropriate, following clinical assessment people would be referred to other healthcare providers within the locality for further investigation and treatment. These included community services as well as other hospitals with specialist and general units.
On the day of the inspection the service was clean and tidy. Personal protective equipment, such as gloves and aprons, was available throughout. There were appropriate facilities for the disposal of clinical waste, including sharp items.
There were enough qualified, skilled and experienced staff to meet people's needs.
There was a complaints policy and procedure in place which was available to patients. We saw a log of recent complaints and the appropriate actions that had been taken in response to them.