- SERVICE PROVIDER
Birmingham and Solihull Mental Health NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 6 November 2024 assessment
Contents
Ratings - Community-based mental health services for adults of working age
Our view of the service
This was a follow up assessment following inspection in August 2023 when we served warning notices for Regulations 12 and 17 regarding medicine management, risk assessments and governance processes. We looked at 15 quality statements. We reviewed 32 records of people who use the service and 11 prescription charts, spoke with 11 people and 6 of their carers, spoke with 81 staff and accompanied staff on 4 visits to people at home. We found that the Trust had taken action and met the warning notices.
People's experience of this service
People told us staff treated them with compassion and understanding. They knew how to raise concerns about the service. People said that staff were kind and listened to what they said. Most people said they experienced continuity of their care. However, some people told us when they were experiencing a crisis in their mental health it was difficult to access services to support them. People said they and their carers, where appropriate, were involved in their care plans and risk assessments. People told us that staff helped them and had the skills to support them to meet their needs. People told us that staff discussed their medicines with them and they knew why and what medicines they were taking and any potential side effects. They said they were involved in setting goals for their care and treatment. People told us that staff supported them to live healthier lives through supporting them to access activities and by giving them advice. People said that staff helped them with budgeting their money and their housing needs which also helped to improve their mental health.