Community Health and Eyecare Limited (CHEC - New Cross)

Updated 21 February 2023

New cross surgical centre is a clinic located in Goodwood Road, London. The clinic primarily serves the communities of London and south east England area. The clinic has had the same registered manager in post since initial registration with CQC in 2021. This was the first inspection at the clinic, so it had no previous ratings.

Updated 21 February 2023

Community Health and Eyecare (CHEC) was established in 2012 as a provider of NHS eyecare outside of the hospital setting. Over the past three years, CHEC has expanded to having over 300 employees and servicing 300,000 patients across the country in 2022.

New Cross Surgical Centre is one of the CHEC locations and was registered with CQC on 19/05/2021. The regulated activities undertaken at the location are:

• Surgical Procedures

• Diagnostic and Screening Procedures

• Treatment of disease, disorder or injury

New Cross Surgical Centre provides surgical cataract procedures where patients are referred only from the NHS. It is part of a provider that is situated all over the UK with the head office based in Preston. New cross surgical centre provides consultations, examinations and treatments for patients aged 18 years and above for the treatment of cataracts, they also provide yttrium aluminium garnet laser (YAG) service to a small population of its patients, which assists with post cataract treatment if required.

There has been a registered manager in post since the service registered with CQC in October 2021. We inspected this surgical service using our comprehensive inspection methodology, carrying out an unannounced site visit on 10 January 2023. During the inspection we visited reception areas, waiting areas, treatment rooms and consultation rooms. We spoke with four staff members, including the registered manager and reviewed a range of information provided to us. We were able to speak with four patients and reviewed patient feedback forms.

The key questions we asked during this inspection were, was it safe, effective, caring, responsive and well led. We have not previously inspected or rated this service since it was registered in 2021.

We rated this service Good overall.

Updated 21 February 2023

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. Medicines were managed safely. Safety was a priority of the service and lessons learned from incidents were shared with staff.
• Staff provided good care and treatment, gave patients enough to eat and drink and gave pain relief when needed. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people. People could access the service when they needed it and did not have to wait too long for treatment. There were opportunities for patients to feedback on services provided.
• Leaders ran services well, using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.