Fawaz Homecare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by kind, compassionate and considerate staff. People were treated as individuals. People were able to make choices about their care. Staff were well supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The relatives of people using the service told us staff were kind, caring and supportive. Their comments included, “When staff arrive, they ask [the person] how they are. Staff are kind. [The person] is happy with them.” The provider had received some compliments and positive feedback about individual care workers. This included the comments, “With the carer you have been sending us as well as even the times when you cover her, she knows what she is doing.”

Staff had undertaken training about privacy and dignity. They understood the principles of this. One staff member said, “It is important to be respectful and tret people the way they want to be treated. Double check with them always before doing anything and make sure they have what they need.”

We were unable to gather any direct feedback from partners.

Relatives told us the staff provided care which met people’s identified needs. One relative said, “When staff arrive they speak with [person] in their first language and tell them things of interest, and that engages [person] in the conversation even though they have dementia.”

Staff confirmed they checked the person’s care plan regularly to help ensure the support they provided met the person’s specific needs.

Care plans were developed from the pre-admission assessment in a person-centred manner and provided a good level of detail about people’s daily support needs. They also contained information about the person’s goals, their social, family and background history which helped to provide context for the person’s day to day life.

Relatives told us staff supported people to be as independent as they could and to make day to day choices. One relative confirmed, “Staff give [person] as much choice as possible.”

Staff understood about offering people choices and encouraging them to be independent.

Care plans included information about people's preferences. People were asked about any requirements with their care workers, for example the gender of care workers, or those who spoke a specific language.

Relatives confirmed staff met people’s identified support needs. They felt care workers were responsive if their needs changed.

Staff said if they identified a person’s care needs had changed, they would inform the office.

Staff told us they felt well supported by the registered manager. Comments included, “. [The registered manager] is very, very supportive. I can contact them at any time. They are very good at advising.”

The provider had various ways for staff to discuss any concerns or issues they may have. These included supervisions, team meetings and annual appraisals. There was also an annual staff survey to obtain feedback. The registered manager was hands on and covered shifts, which meant they saw both staff and people using the service weekly.