Fawaz Homecare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's needs were assessed and planned for. People’s care needs were assessed before their care package started and were regularly reviewed. Staff completed training to ensure they were up to date with best practice. People, and their relatives where appropriate, were able to express their choices and be involved in planning and reviewing care. People's capacity to consent had been assessed. They supported people to stay healthy and monitored their health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives told us they were invited to be involved in assessments and planning people’s care. One relative confirmed that staff came to discuss the care plan with them and the person using the service and sent them a copy once it was written up.

The registered manager told us they regularly reviewed care with people and their relatives.

Care records included a clear and detailed assessments of needs. The provider helped people plan objectives, goals and describe how they wanted to be cared for.

People’s relatives felt people’s needs were met and reflected how they expected to be cared for and treated.

Staff had undertaken training to help ensure they were up to date with best practice. This included training about dementia and diabetes. One staff member explained how they had enough relevant training to do their job well. The registered manager told us they kept informed about industry best practices and shared this information with staff.

The provider had systems in place to support current good practice. Care plans were detailed and incorporated good practice guidelines which included information about people’s health needs, likes and dislikes and how people would like to receive their care. The provider kept up to date with changes in legislation and guidance.

The registered manager confirmed if required, they could provide people with support and share relevant information with other professionals. The provider accessed learning from other companies and health professionals.

Both people lived with relatives who communicated with the professionals involved in their care, which limited the involvement of the service working with other professionals. We were unable to gather any direct feedback from partners.

There were regular team meetings where managers shared information and guidance. They supported through various systems of communication to help ensure they worked consistently in a way which reflected the organisation's procedures.

Relatives told us they were responsible for arranging medical appointments for their family member and the care workers would alert them if they felt the person need to see a healthcare professional.

Staff monitored people's healthcare needs including skin integrity. They reported any concerns and the provider made sure people received the appropriate help.

Care plans included information about people's health conditions. This helped to ensure staff knew how to safely care for people and meet their needs.

Relatives of people using the service told us staff checked people’s wellbeing.

Staff said they regularly checked people’s care plans which included information on outcomes for care. They also informed the registered manager about changes and made clear records.

Staff completed logs to show how they had cared for people at each visit. These were reviewed by the registered manager. Information about people’s needs changing was discussed directly with staff as there were only two staff members.

People’s support plans contained information about consent to the care they received. Relatives told us people were given choices. One relative said, “Staff talk to [the person] and tell them what they want to do and ask permission before they do it.”

Staff had training about the Mental Capacity Act 2005 and understood about how to support people to make decisions and gain consent before providing care to people.

People's mental capacity had been assessed. The provider had worked with people's representatives to help make decisions in their best interests when needed. Staff offered people choices and their decisions were respected.