DCC Erewash Home Care

Updated 15 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we held about the service. We sought feedback from professionals who work with the service. We used this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with four people who used the service and two relatives of people who used the service. We spoke with six staff members, including the registered manager, domiciliary service organisers (DSO’s) and care workers. We reviewed a range of records, including seven people’s care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service were reviewed.

Updated 15 July 2022

About the service

DCC Erewash Home Care is a domiciliary care agency providing personal care to people in their own homes. The service supports younger and older people, including people with dementia. At the time of our inspection there were 57 people using the service. Many people using the service received a short-term care package which provided reablement support following a hospital stay or illness.

People’s experience of using this service and what we found

People felt safe using the service. Staff were trained in recognising and reporting abuse and understood the provider’s safeguarding policy. There were enough staff to meet the needs of the people using the service. People told us they received their care calls on time. People received their prescribed medicines safely and staff adhered to safe infection prevention and control (IPC) practice.

Comprehensive assessments of people’s needs were completed and risks to people were identified and assessed. This information helped to inform personalised support plans which were regularly reviewed with people. Staff were suitably trained to carry out their role. The service had established internal and external networks which supported people to access a range of healthcare services. Professional recommendations were followed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and advocated for people they supported. People were involved in care planning and identifying goals which were important to them. Staff understood the importance of promoting independence.

People and staff were positive about the leadership and support provided. There were opportunities for people and staff to provide feedback. There were quality assurance systems in place which ensured effective oversight of the service. Technology was utilised to monitor key service information, including risk and areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 March 2021 and this is the first inspection.

Why we inspected

This was a planned inspection following registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.